JOB SUMMARY: The Box Office Manager oversees the overall day
to day operations of the ticketing department from daily sales
to scheduling volunteers for daytime and evening operations.
Demonstrates excellent customer service skills,
responds promptly to customer inquiries and requests, and trains
all box office volunteers in customer service standards.
Recruits, trains, schedules and supervises all box
office volunteers, including ushers. Makes sure that all
volunteers are fully trained in handling customer issues and
explaining policies regarding ticket sales.
Develops and maintains documentation and training
materials on box office policies and procedures.
Leads and oversees the sale of all advertising in
individual and full season production programs and pre-recorded,
preshow audio advertisements.
Works with the Executive Director to set
advertising price structures and sales goals, and strives to
meet or exceed goals each season.
Oversees the collection of art files from the
clients and coordinates the creation of the program with the
selected graphic designers and printers. Makes sure program
orders are placed in advance of production opening to ensure
Work closely with the Executive Director on
executing proper cash handling and cash control procedures.
Reconciles any issues between ticket sales and the
financial statements, including shortages and overages in cash
drawers, and discrepancies between Primetix sales reports, MSR
reports and the books.
Oversees all aspects of theatre rentals including
booking, contracting, and assisting the Technical Director with
managing the use of the theatre by outside groups.
Prepares a monthly Box Office Report for the
Executive Director in advance of the monthly board meeting.
Maintains statistical information on each
mainstage and Underground series production including attendance
totals, average daily capacity, as well as average overall
Develops and maintains a system for recording and
tracking complimentary tickets.
Performs other duties as they arise or as assigned
by the Executive Director.
send resume to Executive Director, Christina Hager at email@example.com